Terms of Use
This website is administered by Turner Shoes. Throughout the site, the terms ‘we’, “us” and ‘our’ refer to the company. Turner Shoes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By accessing our website and/or purchasing something from us, you are participating in our ‘Service’ and agree to be bound by the following Terms and Conditions (‘Terms of Use’, ‘Terms and Conditions’, ‘General Terms and Conditions’), including those additional Terms and Conditions and policies referenced herein and/or available by hyperlink. These Terms of Use apply to all users of the Website, including but not limited to users who are browsers, vendors, customers, merchants and/or content creators.
Please read these Terms of Use carefully before using our Website. By accessing or using the Website in any way, you agree to be bound by these Terms of Use. If you do not agree to all of the Terms and Conditions in this agreement, you may not access the Website or use any Services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.
Any new features or tools added to our store will also be subject to the Terms. You can read the latest version of the Terms at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Use by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of changes will mean you accept those changes.
ARTICLE 1 - TERMS AND CONDITIONS OF THE
By agreeing to these Terms, you represent that you are of legal age in your state or province of residence, or that you are of legal age in your state or province of residence, and that you have authorised us to allow your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms, viruses or other code of a destructive nature.
Any violation of the Terms will result in immediate termination of your Services.
ARTICLE 2 - GENERAL TERMS AND CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (other than credit card information) may be transmitted unencrypted and involve (a) transmissions over various networks; and (b) changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted when transmitted over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.
The headings used in this Agreement are for convenience only and shall not limit or otherwise affect these Terms.
ARTICLE 3 - ACCURACY, COMPLETENESS AND CURRENTNESS OF INFORMATION
We are not responsible if any information on this website is not accurate, complete or current. The material on this website is for general information purposes only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete or current sources of information. Any reliance you place on the material on this website is strictly at your own risk.
This website may contain some historical information. Historical information is necessarily out of date and is provided for your information only. We reserve the right to change the content of this website at any time, but we are under no obligation to update the information on our website. You agree that it is your responsibility to monitor changes to our website.
ARTICLE 4 - CHANGES TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.
You may cancel your order within 24 hours of placing your order; after this time it can no longer be cancelled. After 24 hours, your order will enter the automated handling process which includes quality checks, packaging and shipping. For this reason, no cancellations will be accepted after this period.
We shall not be liable to you or any third party for any modification, price change, suspension or termination of the Service.
ARTICLE 5 - PRODUCTS OR SERVICES
Some products or Services may be available exclusively online through the Website. These products or Services may only be available in limited quantities and can only be returned or exchanged in accordance with our returns policy.
Additional coupons and discount codes provided for the purchase of additional products due to sizing issues are non-refundable and products purchased with these codes cannot be returned or exchanged. These offers are final and cannot be redeemed for cash or credit.
We have made every effort to display the colours and images of our products in the store as accurately as possible. However, we cannot guarantee that the colours will be displayed correctly on your computer screen.
We reserve the right, but have no obligation, to restrict the sale of our products or Services to any person, geographic region or country. We may exercise this right on a case-by-case basis. We reserve the right to limit the number of products or Services we offer. Any descriptions of products or product prices are subject to change at any time without notice and at our sole discretion. We reserve the right to discontinue any product at any time. Any offers of products or Services made on this website are void where prohibited.
We do not warrant that the quality of any products, Services, information or other materials purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.
Although we work hard to minimize size variations, there may be slight differences in the size of shoes.
Delivery:
If you have placed an order and have not collected the delivery before it is returned to us (within approximately 7-15 days), it will be sent back to our factory without the possibility of a refund;
If the tracking shows that your parcel has been delivered but you have not received it, please contact the post office or the carrier to ask about your parcel. If the carrier confirms that the parcel has been lost in transit, you must request an official confirmation that the parcel has been lost and send it to us.
Our products are shipped from various handling centres in Asia, America and Europe. To ensure efficient handling and fast delivery, orders are shipped from the warehouse where the products are in stock.
Right of withdrawal:
Return requests must be made within 30 days of receipt of the order.
Note: Used, washed or damaged products cannot be returned.
Our return address is located in Spain.
ARTICLE 6 - ACCURACY OF INVOICING AND CONTO INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel the quantity of products purchased per person, per household or per order. These limitations may also apply to orders placed from or with the same customer account or credit card and/or orders placed with the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided when the order was placed. We reserve the right, in our sole discretion, to limit or prohibit orders placed by resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card number and their expiration dates, so that we can complete your transactions and contact you if necessary.
ARTICLE 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools on an ‘as is’ and ‘as available’ basis without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or related to your use of any optional third-party tools.
Any use of optional tools offered through the Website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the Terms and Conditions of the tools provided by the relevant third party provider(s).
We may also, in the future, offer new Services and/or features through the Website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Use.
ARTICLE 8 - THIRD PARTY LINKS
Certain content, products and Services available via our Service may contain materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products or Services of third parties.
We are not responsible for any damages arising out of the purchase or use of any goods, Services, resources, content or other transactions made in connection with third party websites. Please read carefully the policies and practices of third parties and make sure you understand them before engaging in any transaction. Complaints, claims, problems or questions regarding third party products should be directed to the third party.
ARTICLE 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us certain specific submissions (e.g., contest entries) at our request, or if you send us creative ideas, suggestions, proposals, plans or other materials without our request (collectively, ‘Comments’), you agree to be bound by those Comments. contest entries) or if you send us, without our request, any creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, postal mail, or otherwise (collectively, ‘Comments’), you agree that we may, at any time, without limitation, edit, copy, publish, distribute, translate, and otherwise use in any media any Comments that you forward to us. We are not and shall not be obligated (1) to keep any Comments confidential; (2) to pay compensation for any Comments; or (3) to respond to any Comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or that violates any party's intellectual property rights or these Terms of Use.
You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, impersonate anyone other than yourself, or otherwise mislead us or third parties as to the origin of the comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for comments posted by you or any third party.
ARTICLE 10 - PERSONAL INFORMATION
Your submission of personal data via the Store is governed by our Privacy Policy.
ARTICLE 11 - ERRORS, INACCURACIES AND OMMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges for products, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify any information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No stated update or refresh date applied in the Service or on any related website shall be construed to mean that all information in the Service or on any related website has been changed or updated.
ARTICLE 12 - PROHIBITED USE
In addition to any other prohibitions set forth in the Terms of Use, you are prohibited from using the Site or its Content (a) for any unlawful purpose; (b) to encourage or participate in any unlawful activity; (c) to violate any international, national, provincial or local law, regulation or ordinance (d) to infringe or degrade our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, slander or defame others or discriminate against them on the basis of gender, sexual orientation, religion, ethnic origin, age, nationality or disability (f) to transmit false or misleading information; (g) to upload or transmit viruses or any other type of malware that may impair the functionality or operation of the Service or a connected website, other websites or the internet (h) to collect or solicit the personal information of others; (i) for spamming, phishing, pharming, spidering, crawling or scraping; (j) for obscene or immoral purposes; or (k) to impair or circumvent the security features of the Service or any connected website, other websites or the internet. We reserve the right to terminate your use of the Service or any Connected Site if you violate any of the prohibited uses.
ARTICLE 13 - DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY
We do not warrant, represent or promise that the use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results obtained from the use of the Service will be accurate or reliable.
You agree that we may, from time to time, suspend the Service indefinitely or terminate the Service at any time and without notice.
You agree that the use of the Service or inability to use the Service is at your own risk. The Service and all products and Services made available to you through the Service are provided ‘as is’ and ‘as available’ without any warranties, representations or conditions of any kind, either express or implied, including but not limited to any implied warranties or conditions of merchantability, fitness for a particular purpose, title or non-infringement.
In no event shall Turner Shoes, our directors, officers, employees, partners, agents, contractors, interns, suppliers or licensors be liable for any damages, losses, claims or direct, indirect, consequential, punitive or special damages of any kind, including but not limited to lost profits, lost revenues, lost savings, loss of data or similar damages, arising out of or in connection with the use of the Service or products obtained through the Service, or for any other claims arising out of or in connection with the use of the Service or products, including but not limited to errors or omissions in content or losses or damages of any kind arising out of or in connection with the use of the Service or products, even if we have been advised of the possibility of such damages.
ARTICLE 14 - INDEMNITY
You agree to indemnify and hold Turner Shoes and our parent, subsidiaries, affiliates, partners, directors, officers, agents, contractors, licensors, service providers and employees, harmless from and against any claim, demand or cause of action, including reasonable attorneys' fees, arising out of or in connection with any violation of these Terms of Use or the documents they reference, or any violation of any law or the rights of a third party by you.
ARTICLE 15 - SEVERABILITY
If any provision of these Terms of Use is held invalid, illegal or unenforceable, it shall continue in effect to the fullest extent permitted by law, and the invalid or unenforceable provision shall be deemed severed from these Terms of Use, without affecting the validity or enforceability of the remaining provisions.
ARTICLE 16 - PROMOTIONAL OFFERS & VOUCHERS
1. This promotional offer is valid for a limited time only and applies exclusively to orders placed on Turner Shoes official website during the campaign period.
2. The promotion includes one (1) £100 voucher from the selected brand (e.g., Zalando, Estée Lauder, Clarins, Lancôme) per qualifying order.
3. The offer is subject to availability and only valid while supplies last. Once the voucher allocation for this promotion is exhausted, the offer will automatically end — even if the campaign timer or banner is still visible.
4. Vouchers will be sent to the email address used at checkout within 48 hours after the purchase is confirmed.
5. The voucher cannot be exchanged for cash, store credit, or any other compensation.
6. If the voucher is no longer available at the time of your order, you will not be eligible to receive it, even if the order was placed on the same day as the promotion. Availability is determined at the moment of order confirmation.
7. Turner Shoes reserves the right to modify, pause, or terminate this offer at any time without prior notice, especially in cases of suspected abuse or technical errors.
ARTICLE 17 - TERMINATION
The obligations and liabilities of the parties arising prior to the date of termination shall survive the termination of this agreement in all respects.
These Terms of Use shall remain in effect until terminated by either you or us. You may terminate these Terms of Use at any time by notifying us that you no longer wish to use our Services or by ceasing to use our website.
If, in our sole discretion, you fail to comply with any Term or provision of these Terms of Use or we suspect that you are not complying with them, we may terminate this Agreement at any time without notice, and you shall remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).
ARTICLE 18 - ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use and any guidelines or operating rules posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether written or oral, between you and us (including, but not limited to, any prior versions of the Terms of Use).
Any ambiguity in the interpretation of these Terms of Use shall not be construed against the party that drafted the text.
ARTICLE 19 - CHANGES TO THE TERMS OF USE
You can view the most current version of the Terms of Use at any time on this page.
We reserve the right to update, modify or replace any part of these Terms of Use at our sole discretion by posting updates and changes to our website. It is your responsibility to check our website regularly for any changes. By continuing to use our Website or Service after any changes to these Terms of Use are posted, you agree to be bound by such changes.
ARTICLE 20 - REFUND POLICY AND EUROPEAN REFUNDS LAW
We comply with European consumer protection legislation regarding refunds, returns and exchanges. However, certain provisions apply when customers agree to an alternative solution.
Exchanged goods for a refund:
If a customer accepts an exchange of goods or a partial credit in lieu of a full refund, any goods or credits received as part of that exchange are exempt from return, refund or further exchange. When the customer accepts goods or credits in lieu of a refund, those goods are considered final and non-refundable. This also applies to goods provided as part of compensation for issues such as size, colour or other preferences.
Partial refund agreement:
If the customer opts for a partial refund (e.g. 70% of the original purchase price) instead of a full refund, the agreed refund amount is considered final. By accepting this partial refund, the customer waives the right to claim a full refund or further compensation for the same transaction. This agreement must be confirmed in writing or by a recorded acceptance by the customer. These provisions are in line with European Union consumer law, in particular Directive 2011/83/EU on consumer rights, which allows for contractual modifications if they have been agreed between the company and the consumer.
ARTICLE 21 - CONTACT INFORMATION
Questions regarding the Terms of Use should be addressed to info@turner-shoes.com.